The training will provide delegates with a greater understanding of how beliefs are formed, influenced and changed. It will raise awareness of the words we use, and how to align body language with our spoken language. Delegates will learn how to become more self-aware of our emotional states.
Course Content:
- Understand the art & science of rapport-building
- Learn how to maintain rapport under pressure
- Increase flexibility & options in communication
- Utilise the power of non-verbal communication
- Learn to recognise individual language preferences
- Learn 4 key techniques of influencing
Certification
- IWCTG
CITB Funding:
- The course could be added to a Skills & Training Fund Application OR
- The course could be funded through the Hampshire & Isle of Wight Employer Network